Development of a stakeholder identification and analysis method for human factors integration in work system design interventions – Change Agent Infrastructure
Journal article, 2021

In any work system design intervention—for example, a physical workplace redesign, a work process change, or an equipment upgrade—it is often emphasized how important it is to involve stakeholders in the process of analysis and design, to gain their perspectives as input to the development, and ensure their future acceptance of the solution. While the users of an artifact or workplace are most often regarded as being the most important stakeholders in a design intervention, in a work‐system context there may be additional influential stakeholders who influence
and negotiate the design intervention's outcomes, resource allocation, requirements, and implementation. Literature shows that it is uncommon for empirical ergonomics and human factors (EHF) research to apply and report the use of any structured stakeholder identification method at all, leading to ad‐hoc selections of whom to consider important. Conversely, other research fields offer a plethora of stakeholder identification and analysis methods, few of which seem to have been adopted in the EHF context.
This article presents the development of a structured method for identification, classification, and qualitative analysis of stakeholders in EHF‐related work system design intervention. It describes the method's EHF-related theoretical underpinnings, lessons learned from four use cases, and the incremental development of the method that has resulted in the current method
procedure and visualization aids. The method, called Change Agent Infrastructure (abbreviated CHAI), has a mainly macroergonomic purpose, set on increasing the understanding of sociotechnical interactions that create the conditions for work system design intervention, and facilitating participative efforts.

design changes

work system design

stakeholder identification

stakeholder method

stakeholder analysis

Author

Cecilia Berlin

Chalmers, Industrial and Materials Science, Design and Human Factors

Lars-Ola Bligård

Chalmers, Industrial and Materials Science, Design and Human Factors

Maral Babapour Chafi

Region Västra Götaland

Chalmers, Industrial and Materials Science, Design and Human Factors

Siw Eriksson

Chalmers, Industrial and Materials Science, Design and Human Factors

Human Factors and Ergonomics in Manufacturing and Service Industries

1090-8471 (ISSN) 1520-6564 (eISSN)

Vol. In Press

3D-Silver

VINNOVA (2015-01451), 2015-07-01 -- 2017-06-30.

Subject Categories

Production Engineering, Human Work Science and Ergonomics

Work Sciences

Interaction Technologies

Driving Forces

Sustainable development

Areas of Advance

Production

Health Engineering

DOI

10.1002/hfm.20910

More information

Latest update

6/24/2021