A Tactical Demand-Supply Planning Framework to manage ‎‎Complexity in Engineer-to-Order Environments: Insights from an in-‎‎depth ‎case study
Journal article, 2020

The challenging demand-supply balancing in engineer-to-order (ETO) environments is often attributed to complexity. This study expands the understanding of managing complexity to obtain demand-supply balancing, focusing on the tactical planning logic of the order fulfilment process. An in-depth single case study was conducted and data describing the order fulfilment process at a construction company were collected and analysed. Findings suggest a tactical-level planning process framework, incorporating nine key decisions and three crucial activities, and their potential complexity-reducing and complexity-absorbing impact. The study contributes to the theoretical discussion of complexity in management practices, linking demandsupply balancing as a performance measure. The findings guide practitioners in ETO settings on anticipating potential medium-term consequences of key decisions on capacity. This emphasises the need of proper IT support to apply knowledge generated from previous projects and conduct comprehensive and robust scenariobased analyses.

tactical planning

complexity

case study.

engineer-to-order

Order fulfilment process

Author

Hafez Shurrab

Chalmers, Technology Management and Economics, Supply and Operations Management

Patrik Jonsson

Chalmers, Technology Management and Economics, Supply and Operations Management

Mats Johansson

Chalmers, Technology Management and Economics, Supply and Operations Management

Production Planning and Control

0953-7287 (ISSN) 1366-5871 (eISSN)

Resource efficient planning for competitive production networks - Phase B

VINNOVA, 2015-12-01 -- 2018-01-12.

Areas of Advance

Transport

Production

Subject Categories

Transport Systems and Logistics

Business Administration

DOI

10.1080/09537287.2020.1829147

More information

Latest update

11/11/2020