Does the service quality of urban public transport enhance sustainable mobility?
Artikel i vetenskaplig tidskrift, 2017

Highlight: The purpose of the paper is to investigate the role of service quality in sustainable mobility in urban public transport. An empirical investigation involving the city of Rome, Italy, is performed. The study proposes a territorial analysis and a qualitative and quantitative survey. PLS-PM statistical tools are used for data analysis. Our findings confirm that service quality and environmental attitude have a positive effect on the intention to use public transport more, affecting both the intention to use one's own car less and sustainable means of transportation more.


Roberta Guglielmetti Mugion

Martina Toni

Hendry Raharjo

Chalmers, Teknikens ekonomi och organisation, Service Management and Logistics

Laura Di Pietro

Samuel Petros Sebathu

Journal of Cleaner Production

0959-6526 (ISSN)

Vol. Accepted for publication


Produktionsteknik, arbetsvetenskap och ergonomi


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