Building trust: the importance of democratic legitimacy in the formation of consumer attitudes toward drinking water
Artikel i vetenskaplig tidskrift, 2018

This study aimed to explore the role of democratic decision legitimacy in the formation of consumer attitudes toward drinking water. Using consumer-level data on the decision to change the drinking water sources in two Swedish cities, three core sets of variables were constructed: (1) the overall democratic decision legitimacy, defined as the citizens' support for the decision; (2) the input, throughput and output dimensions of decision legitimacy, representing the citizens' perceived opportunity to provide input, their ability to oversee, as well as their level of satisfaction with the outcome of the decision-making process; and (3) consumer attitudes toward drinking water, comprising trust, risk perception and acceptance. The results of the study provide support for the proposed mechanism that consumers that perceive a decision-making process more positively also tend to support the ultimate decision more, which in turn helps to establish more positive consumer attitudes towards their drinking water. Consequently, democratic legitimacy is an important precursor for building trust. This is particularly important if a waterborne outbreak has negatively impacted consumers' trust in their water, and when political and engineering decisions must be made.

Trust

Risk perception

Drinking water

Consumer attitudes

Legitimacy

Decision-making process

Författare

Magnus Simonsson

Livsmedelsverket

Mia Bondelind

Chalmers, Arkitektur och samhällsbyggnadsteknik, Vatten Miljö Teknik

Niels Markwat

Chalmers, Arkitektur och samhällsbyggnadsteknik

Göteborgs universitet

Jonas Toljander

Livsmedelsverket

Melle Säve-Söderbergh

Greg Morrison

Curtin University

Chalmers, Arkitektur och samhällsbyggnadsteknik, Vatten Miljö Teknik

Water Policy

1366-7017 (ISSN)

Styrkeområden

Building Futures

Ämneskategorier

Samhällsbyggnadsteknik

Miljö- och naturvårdsvetenskap

Studier av offentlig förvaltning

Statsvetenskap (exklusive studier av offentlig förvaltning och globaliseringsstudier)

DOI

10.2166/wp.2018.144

Mer information

Senast uppdaterat

2019-01-17