Towards a quality management competence framework: exploring needed competencies in quality management
Artikel i vetenskaplig tidskrift, 2019
Few empirical studies have focused on what quality management practitionersactually do,with even fewer studies focusing on whatit actually takesto do quality management work,i.e. the competencies of quality management. The purpose of this paper is to introduce acompetence-based terminology for describing general competencies of qualitymanagement work in organisations and to create a competence framework in order tounderstand what is needed to be a quality management practitioner. This paper is basedon an embedded, qualitative multiple-case study design incorporating four Swedishlarge size organisations where designated quality management practitioners (n=33)were selected and interviewed. A quality management competence frameworkincorporating four main quality management competence dimensions is presented: thehuman, the methods & process, the conceptual and the contextual competencedimensions. Four generic quality management role responsibilities are also posited:centralised & strategic, centralised & operational, local & strategic and local &operational role responsibilities. The competencies and role responsibilities arediscussed in relation to the notion of emergent quality management and the emergingneed of more integrative and business excellence-oriented quality management.