Managing complexity through integrative tactical planning in engineer-to-order environments: insights from four case studies
Artikel i vetenskaplig tidskrift, 2020

Fulfilling customer orders in engineer-to-order (ETO) settings entails customization and, thus, greater complexity: detail and uncertainty. Tactical planning aims at demand–supply (DS) balancing by ensuring cross-functional integration (CFI), which incorporates coordination as one dimension. This study uses a case study approach to identify the key coordination mechanisms applied in the customer order fulfilment processes (COFPs) to mitigate the negative impact of complexity on DS balancing in four ETO-oriented settings. Within-case analyses identify the applied mechanisms, and a cross-case analysis elaborates on how they influence the detail and uncertainty in decision-making and problem-solving activities. Findings suggest a positive effect of formalized activity sequences, balanced team compositions, effective task designs and supportive information systems (ISs); and a positive (but contingent) effect of the other mechanisms. Future research may address other CFI dimensions (collaboration), statistically test the findings, or qualitatively deepen the understanding of the forms and impacts of individual mechanisms.

Order fulfilment process

complexity

tactical planning

integration

engineer-to-order

Författare

Hafez Shurrab

Chalmers, Teknikens ekonomi och organisation, Supply and Operations Management

Patrik Jonsson

Chalmers, Teknikens ekonomi och organisation, Supply and Operations Management

Mats Johansson

Chalmers, Teknikens ekonomi och organisation, Supply and Operations Management

Production Planning and Control

0953-7287 (ISSN) 1366-5871 (eISSN)

Resurseffektiv planering för konkurrenskraftiga produktionsnätverk (RePlan) - Steg B

VINNOVA, 2015-12-01 -- 2018-01-12.

Ämneskategorier

Produktionsteknik, arbetsvetenskap och ergonomi

Transportteknik och logistik

Styrkeområden

Transport

Produktion

DOI

10.1080/09537287.2020.1837937

Mer information

Senast uppdaterat

2020-10-28