Development of key performance indicators for knowledge management
Paper in proceedings, 2014

A global heavy truck development organization is engaged in an aggressive campaign to improve its efficiency, speed, and effectiveness in developing new products. One of the cornerstones of this initiative is knowledge management, which is recognized as a significant challenge in part because so few practical tools exist to help manage knowledge growth. This paper presents the results of a collaborative project to develop key performance indicators (KPIs) for knowledge management in a lean product development context. We present a framework that outlines three key touch points where product development organizations should focus attention in order to encourage rapid knowledge growth and effective knowledge reuse in a project-oriented matrix organization. We then outline the collaborative approach used to develop KPI's for these touch points, along with preliminary results and future work.

Key performance indicators

Knowledge management

Performance measurement

Lean product development

Author

Amer Catic

Chalmers, Product and Production Development, Product Development

D.K. Sobek II

IIE Annual Conference and Expo 2013

961-970

Subject Categories

Production Engineering, Human Work Science and Ergonomics

Economics and Business

Media and Communications

More information

Created

10/7/2017