The absence of variation in key performance indicators

Paper in proceeding, 2016

The research to be presented has been performed in two parts; a literature review and case studies including interviews, observations and analysis of archival data. The literature review shows that there are gaps concerning variation tracking and analysis when monitoring KPIs. The benefits of taking variation into account in strategic measures have been described in the literature. However, reports on implemented examples of how variations are utilized for a systematic support of decisions are limited. The case studies show similar results; the display of variation in performance measurements is very limited.