Tactical capacity planning in hospital departments
Review article, 2019

Purpose: The purpose of this paper is to explore tactical planning potential within hospital departments. The study had two objectives: first, to develop a framework for tactical capacity planning in healthcare departments by identifying and structuring essential components for healthcare capacity management; and, second, to identify context-specific requirements and functionality demands on tactical planning processes within healthcare. Design/methodology/approach: A framework for tactical capacity planning was developed through a literature review. Additionally, an exploratory multiple-case study was performed, with cases from three Swedish hospital departments, which provide the opportunity to study framework applicability in its natural context. Findings: Findings illustrate how an active tactical planning process can facilitate adjustments to capacity. However, the multiple-case study shows that there are contextual differences between departments, depending on available treatments and resources that affect capacity adjustments, and how the planning process activities should be structured. Originality/value: This project develops a framework for a tactical capacity-planning process adapted to healthcare provider contexts. By developing the framework, based on the literature and tactical level planning processes within three Swedish hospital case studies, the authors bridge gaps between theory and application regarding healthcare capacity planning.

Planning process


Capacity planning

Hospital tactics


Agneta Larsson

Chalmers, Technology Management and Economics, Supply and Operations Management

Anna M K Fredriksson

Linköping University

International Journal of Health Care Quality Assurance

0952-6862 (ISSN)

Vol. 32 1 233-245

Subject Categories

Production Engineering, Human Work Science and Ergonomics

Transport Systems and Logistics

Software Engineering





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