Towards a digital business operating system

Paper in proceeding, 2019

The digital transformation requires companies to change their operating system from a traditional to a digital one. This implies changes to business models, the business ecosystem, the architecture of products, the ways of working, the structure of the organization as well as the basic organizational culture. In this paper, we present our perspective on the operating system that digital companies employ consisting of five dimensions, i.e. speed, data, artificial intelligence, empowerment and ecosystems. For each of these dimension, we present the typical stages that companies evolve through while undergoing the transformation. The contribution of the paper is that it provides a holistic, integrated framework that allows companies to define desired state, assess current state and plan the necessary steps to transition.