Service-based business models in the Swedish railway industry
Journal article, 2021

Purpose: The purpose is to describe new business opportunities within the Swedish railway industry and to support the development of business models that corresponds with the needs and requirements of Industry 4.0, here denoted as Service Management 4.0.
Design/methodology/approach: The study is an in-depth and descriptive case study of the Swedish railway system with specific focus on a railway vehicle maintainer. Public reports, statistics, internal documents, interviews and dialogues forms the basis for the empirical findings.
Findings: The article describes the complex business environment of the deregulated Swedish railway industry. Main findings are in the form of identified business opportunities and new business model propositions for one of the key actors, a vehicle maintainer.
Originality/value: The article provides valuable understanding of business strategy development within complex business environments and how maintenance related business models could be developed for reaching Service Management 4.0.


Value creation

Maintenance services

Decision-making framework


Mirka Kans

Chalmers, Technology Management and Economics, Supply and Operations Management

Anders Ingwald

Linnaeus University

Journal of Quality in Maintenance Engineering

1355-2511 (ISSN)

Vol. In Press

Future Industrial Services Management

VINNOVA (2014-00814), 2014-06-01 -- 2016-08-25.

Areas of Advance


Subject Categories

Reliability and Maintenance

Business Administration

Information Science

Information Systemes, Social aspects



More information

Latest update