Service-based business models in the Swedish railway industry
Journal article, 2021
Design/methodology/approach: The study is an in-depth and descriptive case study of the Swedish railway system with specific focus on a railway vehicle maintainer. Public reports, statistics, internal documents, interviews and dialogues forms the basis for the empirical findings.
Findings: The article describes the complex business environment of the deregulated Swedish railway industry. Main findings are in the form of identified business opportunities and new business model propositions for one of the key actors, a vehicle maintainer.
Originality/value: The article provides valuable understanding of business strategy development within complex business environments and how maintenance related business models could be developed for reaching Service Management 4.0.
Chalmers, Technology Management and Economics, Supply and Operations Management
Journal of Quality in Maintenance Engineering
1355-2511 (ISSN)Vol. In Press
Future Industrial Services Management
VINNOVA (2014-00814), 2014-06-01 -- 2016-08-25.
Areas of Advance
Reliability and Maintenance
Information Systemes, Social aspects