Introducing strategic measures in public facilities management organizations: external and internal institutional work
Journal article, 2024

To increase knowledge about the consequences of introducing strategic measures in public organizations, for both intra- and interorganizational relationships, interviews in eight - and shadowing in two - public facilities management organizations were performed. Using a frame for data analysis based on institutional work, findings show that, when introducing strategic measures, public officials worked to place their organizations in a new position within the institutional field. During this process, officials engaged in both external and internal institutional work. The findings highlight how tensions between working externally and internally, influences public officials' day-to-day practices.

public organizations

institutional change

identity work

Institutional work

Author

Ingrid Svensson

Chalmers, Technology Management and Economics, Service Management and Logistics

Karolinska Institutet

Sara Brorström

University of Gothenburg

Pernilla Gluch

Chalmers, Technology Management and Economics, Service Management and Logistics

Public Management Review

1471-9037 (ISSN) 14719045 (eISSN)

Vol. 26 2 466-487

Subject Categories

Public Administration Studies

Business Administration

Communication Studies

DOI

10.1080/14719037.2022.2097301

More information

Latest update

3/7/2024 9