Sustainability-as-a-Service: Advancing digital servitization for industrial sustainability
Doctoral thesis, 2023

The expectations and requirements of companies in today’s world are higher than ever. With the increased urgency of achieving long-term sustainability, companies are increasingly exploring new business models that combine increasing digital capabilities with reaching sustainability objectives. And they are doing so from an economic, environmental and social perspective. Digital servitization is an excellent alternative with which to explore and expand offerings portfolios and connect entire value chains. Furthermore, sustainability can be conceptualised as a main source of value. Therefore, this thesis proposes the advancement of the term “Sustainability-as-a-Service”.

This thesis presents six studies, mostly based on data from case studies conducted in different industrial sectors and exploring the challenges faced in adopting digital servitization models. The challenges presented cover economic, technical, organisational, contextual and support-related factors, which were identified across the theoretical and empirical findings. From an economic perspective, they reflect concerns about shifting responsibilities when servitizing and a lack of understanding of the value of data. From a technical perspective, recurrent challenges included varying levels of digital maturity across value chains and technology adoption in companies whose products have long lifecycles. From an organisational perspective, the risk-aversion perceived in some industries seems to hinder openness towards data sharing. Regarding contextual factors, existing regulations and a lack of standardisation limit the interoperability of systems required for digital servitization. Lastly, there is an apparent lack of support (such as frameworks and methods) that successfully integrates sustainability at the core of the value proposition for digital servitization.  

This research also generates a list of requirements for Sustainability-as-a-Service. These requirements are categorised in a proposed framework, which includes: (i) value chain, (ii) company, (iii) overarching elements, including external factors, technology enablers and organisational skills and (iv) considered stakeholders. These dimensions include the actions proposed for industrial transitions towards Sustainability-as-a-Service. Finally, the proposed framework is evaluated empirically to establish the validity of its theoretical and practical contributions.

The outcomes of this research advance theory by identifying the challenges and requirements at the intersection of sustainability, servitization and digitalization. Furthermore, it can support industrial practitioners as they advance towards Sustainability-as-a-Service and move towards the vision of a sustainable industry in which value is decoupled from tangible assets.

sustainability

sustainability-as-a-service

case studies

digital servitization

Virtual Development Laboratory (VDL), Chalmers Tvärgata 4C, Gothenburg,
Opponent: Prof. Shaun West, Luzern University of Applied Science and Art, Switzerland

Author

Clarissa Alejandra González Chávez

Chalmers, Industrial and Materials Science, Production Systems

State-of-the-art on product-service systems and digital technologies

Sustainable Production, Life Cycle Engineering and Management,;(2021)p. 71-88

Book chapter

Achieving Circular and Efficient Production Systems: Emerging Challenges from Industrial Cases

IFIP Advances in Information and Communication Technology,;Vol. 633 IFIP(2021)p. 523-533

Paper in proceeding

Analyzing the risks of digital servitization in the machine tool industry

Robotics and Computer-Integrated Manufacturing,;Vol. 82(2023)

Journal article

Sustainability-as-a-Service: Requirements Based on Lessons Learned from Empirical Studies

IFIP Advances in Information and Communication Technology,;Vol. 690 AICT(2023)p. 181-196

Paper in proceeding

González Chavez, C.A.; Brynolf, S.; Despeisse, M.; Johansson, B.; Öhrwall Rönnback, A.; Rösler, J.; Stahre. J. - Advancing sustainability through digital servitization: An exploratory study in the maritime shipping industry

In today’s ever-competitive industry, companies are exposed to an increased urgency to achieve long-term sustainability. In this transition, it is an imperative to explore and adopt new business models that position environmental, social and economic sustainability at the core. In addition, the rapid growth of digitalization provides companies with more possibilities than ever for more sustainable ways of creating, capturing and delivering value. Digital servitization, a term on the rise, presents a high-potential alternative to expand the offerings portfolios of companies and include more services, while connecting complete value chains and contributing to increased sustainability. This thesis identifies the need to further develop this concept and proposes “Sustainability-as-a-Service” as a paradigm that advances the concept of digital servitization with sustainability at the core.

Advancing Sustainability-as-a-Service requires understanding the industrial scenario and identifying ways in which companies can undergo a digital servitization process, while approaching their sustainability objectives. To do so, this thesis addresses two main aspects: (1) the challenges of digital servitization for sustainability and (2) the requirements to adopt Sustainability-as-a-Service.

The results of the studies are based on mostly empirical evidence from six studies documented in five appended papers. First, it provides a list of challenges identified in the adoption of digital servitization models which are categorized as economic and technical, organisational, contextual and support-related factors. Second, it identifies a set of requirements that companies must consider when transitioning towards Sustainability-as-a-Service. The requirements include the balancing of overarching factors which are technological, organisational and external elements. Also, it highlights the relevance of iterating between a value chain and company perspective and including all the stakeholders necessary to adopt digital servitization successfully.

Sustainability-as-a-Service is a beneficial paradigm and a stepping stone towards dematerialization that can contribute to a more sustainable industry. This thesis captures the status of industry in relation to digital servitization. The results of this research may be used by industrial companies to support the adoption of digital servitization and advance towards their sustainability objectives.

Twinning for Industrial Sustainability (TRUST)

European Commission (EC) (EC/H2020/810764), 2018-10-01 -- 2022-06-30.

Ecoprodigi (Eco-efficiency to maritime industry processes in the Baltic Sea Region through digitalisation)

Interreg, 2017-09-01 -- 2020-08-31.

European Commission (EC) (171104), 2017-09-01 -- 2020-08-31.

Enabling REuse, REmanufacturing and REcycling Within INDustrial systems (REWIND)

VINNOVA (2019-00787), 2019-03-01 -- 2022-02-28.

Digitala Stambanan Produktion

VINNOVA (2021-02421), 2021-07-01 -- 2024-07-01.

Digital Twin towards zero-defects manufacturing (ZDM) and circular economy

EIT Manufacturing (20019), 2020-01-01 -- 2021-12-31.

Areas of Advance

Production

Subject Categories

Business Administration

Information Systemes, Social aspects

ISBN

978-91-7905-966-8

Doktorsavhandlingar vid Chalmers tekniska högskola. Ny serie: 5432

Publisher

Chalmers

Virtual Development Laboratory (VDL), Chalmers Tvärgata 4C, Gothenburg,

Online

Opponent: Prof. Shaun West, Luzern University of Applied Science and Art, Switzerland

More information

Latest update

12/17/2023