Towards an integration management maturity

Paper in proceeding, 2023

As industries continue to digitize at a rapid pace, the number of integrations, the connections between different digital systems, is increasing. As a consequence, integration management is becoming increasingly difficult, leading to scalability, stability, and system outage problems that directly affect company performance. For that reason the modern integration management platforms have emerged to offer efficient management of the growing number of integrations, as well as a new way to handle, enrich, and utilize data both inside and outside organizations.This research involved interviews with 20 software vendor professionals and 20 clients who had recently undergone an integration platform project. The study identified key drivers behind integration management projects and recognized different maturity levels in integration management. The results revealed that more mature companies are utilizing modern integration platforms to support their digital transformation. The study also highlighted the growing importance of data management and utilization in integration solutions.To address these findings, a maturity model was developed to help companies evaluate their current integration management status and find ways to progress in their integration management.