Navigating Lifecycle Management Models: Testing of a Lifecycle Management Framework for Product-Service Systems

Paper in proceeding, 2024

There is a gap between the concepts of Product-Service System (PSS) and Lifecycle Management (LCM) models. This study highlights the organisational hurdles in assimilating PSS into existing LCM frameworks, emphasising the disconnect between current models and the dynamic digital transformations reshaping organisational landscapes. It argues that the inability of existing LCM frameworks to accommodate the rapid pace of digitalisation is a critical barrier to effective PSS management, underscoring the need for a digital-inclusive approach to LCM. This paper takes a case study approach, examining various industry cases and describing organisations’ practical struggles aligning PSS LCM frameworks with digital advancements and organisational dynamics. These real-world examples provide a foundation for developing a novel, comprehensive PSS LCM framework that integrates digital tools and systems as central components. This proposed framework aims to enhance organisational adaptability, streamline processes, and foster better communication and collaboration within entities managing PSS. This study contributes to academic research and practical applications in PSS LCM, advocating for a more digitally integrated, organization-centric approach and offering a dual contribution of theoretical insights and practical implementations.