End Users' Perception on an AI Chatbot in a Snus Cessation Mobile Application

Paper in proceeding, 2025

This study examines end-user perceptions of an AI chatbot as a virtual therapist through a design study of ExSnus, a prototype of a mobile health application designed to assist users in quitting snus. ExSnus includes features such as a forum to share experiences of the users' quitting journeys, and an AI chatbot that offers personalized advice and support. An interview study conducted after a usability test with university students revealed mixed opinions on the chatbot's role. While some participants valued its privacy and tailored interactions, others preferred the forum for its human connection. The findings also highlighted a preference for text over voice. These results show the challenges and opportunities of integrating AI chatbots in mental healthcare, highlighting the importance of considering users' opinions when implementing AI in therapeutic contexts.