LLM Company Policies and Policy Implications in Software Organizations
Journal article, 2026
The risks associated with adopting large language model (LLM) chatbots in software organizations highlight the need for clear policies. We examine how 11 companies create these policies and the factors that influence them, aiming to help managers safely integrate chatbots into development workflows.
Author
Ranim Khojah
University of Gothenburg
Chalmers, Computer Science and Engineering (Chalmers), Interaction Design and Software Engineering
Mazen Mohamad
Chalmers, Computer Science and Engineering (Chalmers), Interaction Design and Software Engineering
RISE Research Institutes of Sweden
Linda Erlenhov
Chalmers, Computer Science and Engineering (Chalmers), Interaction Design and Software Engineering
University of Gothenburg
Francisco Gomes
University of Gothenburg
Chalmers, Computer Science and Engineering (Chalmers), Interaction Design and Software Engineering
Philipp Leitner
Chalmers, Computer Science and Engineering (Chalmers), Interaction Design and Software Engineering
University of Gothenburg
IEEE Software
0740-7459 (ISSN) 19374194 (eISSN)
Vol. 43 1 64-72Subject Categories (SSIF 2025)
Software Engineering
Computer Sciences
Artificial Intelligence
DOI
10.1109/MS.2025.3622039