A Study of Emergency Response Work: Patterns of Mobile Phone Interaction.
Paper in proceedings, 2007

This paper presents descriptive accounts of time-critical organizing in the domain of emergency response. Patterns of mobile phone interaction in such work is analyzed showing how the dyadic exchange of mobile phone numbers between the actors plays an important role in the social interactions in the organizing and sensemaking of the emergency. Enacted sensemaking is used as an analytical framework. Implications for design of emergency response information technology are outlined and discussed.

Author

Jonas Landgren

University of Gothenburg

Urban Nuldén

University of Gothenburg

In Proceedings of the SIGCHI Conference on Human Factors in Computing Systems (San Jose, California, USA, April 28 - May 03, 2007). CHI '07. ACM, New York, NY

1323-1332

Subject Categories

Information Science

More information

Created

10/10/2017