Motivation Mapping Method as Means to Improve Engineering Information Management
Paper in proceedings, 2008
There exist several tools and methods that are designed to support and justify ICT introduction projects, e.g. return on investment calculations. This paper focuses on enhancing the adoption of new ICT by involving end-users in the introduction process, using quantitative data collection and analysis. In this context, a method named Motivation Mapping Method (MMM) has been developed to assist management in large and complex ICT introduction projects. The method is a first attempt to enable companies to tailor their ICT introductions according to users' specific needs in an efficient manner. Motivation levels based on the factors satisfaction, experienced benefits, and expectations can be used to identify clusters of designers with varied needs for ICT support. The method has been developed in a case study at Volvo Car Corporation, where a questionnaire was sent out and answered by 326 respondents in R&D. The results presented in the paper demonstrate the possibility to statistically form clusters of employees based on the respondents’ motivation for ICT adoption. It is discussed in the paper that the application of MMM is a good complement to the current portfolio of evaluation tools used by management, and that the MMM in a prolonged situation leads to reduced introduction cost and risk as well as facilitating the ICT introduction process for both management and end-users.