A lean perspective on servitization of manufacturing
Paper in proceedings, 2011

Servitization of manufacturing is a fairly recent approach addressed in literature. The term is recognized as the process of creating value by integrating products with services. Servitization is supposed to contribute to a sustainable society through its potential to support dematerialization, i.e. reduction of materials used in production and consumption. Key aspects of lean are resource efficiency and customer-orientation. Though lean production has gained a high degree of attention, few studies have addressed the potential relationships between lean and servitization. Servitization is however not only relevant from a sustainability perspective, but can be regarded as “the next step” to create user value. This paper aims at providing a better understanding of the relationships between lean and servitization through an analysis of literature where the lean and servitization approaches are compared and contrasted. The underlying assumption is that a lean approach might support a manufacturing organization’s transition towards a servitization organization.

Product-service systems

Sustainability

Lean

Servitization

Author

Mats Winroth

Chalmers, Technology Management and Economics, Supply and Operations Management

Glenn Johansson

Proceedings of the 22nd Annual POM Conference, Reno, Nevada, USA, Apr. 29 – May 2

Subject Categories

Production Engineering, Human Work Science and Ergonomics

Driving Forces

Sustainable development

Areas of Advance

Production

More information

Created

10/7/2017