Perceived quality and the core values in the automotive industry: A corporate view
Paper in proceedings, 2015

This study explores how professionals from the Volvo Car Group and Volvo Group Truck Technology understands their company’s core values and transfers these into perceived quality attributes. Traditionally, both of the companies share the same core values: Quality, Safety, Environmental Care, but they transform these values in different ways due to different customer needs. In general, technical quality has been one of the key features in the automotive industry premium segment for many years, but in recent years, it has shifted from being the primary purchasing criterion into being a basic requirement. Today, maintaining a forefront position in the premium segment of the car industry can only be achieved by delivering products that are perceived by the customers as high-quality products. Perceived quality becomes a cutting edge in the competition between car manufacturers. The purpose of this study is to investigate emerging industry trends and make steps towards elicitation, objectification and distribution of issues regarding perceived quality.

core values

perceived quality

Author

Konstantinos Stylidis

Chalmers, Product and Production Development, Product Development

Casper Wickman

Chalmers, Product and Production Development, Product Development

Rikard Söderberg

Chalmers, Product and Production Development, Product Development

DS79: Proceedings of The Third International Conference on Design Creativity, Indian Institute of Science, Bangalore

166-173

Subject Categories

Mechanical Engineering

Other Mechanical Engineering

Vehicle Engineering

Areas of Advance

Production

DOI

10.13140/RG.2.1.3741.3928

ISBN

978-1-904670-60-5

More information

Created

10/7/2017