A Model to Evaluate Efficiency,Quality, and Innovation through User Satisfaction with Information Management Systems

Paper in proceeding, 2007

A statistical model for measuring user satisfaction in information management systems is presented. An evaluation of the model is made, based on previous qualitative studies as well as preliminary results of a quantitative data collection. A discussion is made of the fulfilment of statistical assumptions regarding the model. The model is tested by performing an exploratory factor analysis. Further, the future possibilities to perform a partial least squares (PLS) analysis in order to study how the proposed variables relate to user satisfaction, efficiency, information quality and innovation is discussed. The aim of this paper is to evaluate the questionnaire and statistical model by one case study.