Changing from watermelon measures to real decision support: including information about variation in performance measurements

Paper in proceeding, 2016

This paper describes a case study using an action research approach studying the change of performance measurement review in two management teams at a large international company. The visualization of performance measurements is changed from only showing if the target is met (red and green figures) into displaying variation over time by using control charts. Several advantages, e.g. predictability and guidance of suitable actions, occurred. Important concepts in the underlying system to consider, being able to make this transformation are: quality of data, to understand the concept of variation and to train a team as a team.