SEAMLESS: Systematic Evaluations and Assessments of MaaS – Leading towards Sustainable Solutions

Research Project, 2020 – 2024

For several years, public officials and private entrepreneurs have sought an understanding of the sustainability impacts of combined mobility services (MaaS). However, there is a lack of empirical data upon which to conduct systematic assessments. Within the KOMPIS programme, an evaluation framework and a national database have been developed to collect data from different pilots of the MaaS concept.

SEAMLESS uses this framework to assess environmental, economic and social impacts at three levels – micro (traveller), meso (organisation) and macro (city, region, country). Via quantitative and qualitative analyses of data from different types of MaaS pilots, SEAMLESS will explore how and to what extent MaaS leads to, for example, changed travel behaviour, better accessibility, reduced emissions, increased energy efficiency and financially sustainable business opportunities, generating knowledge that can inform decision-making within both public organisations and among service developers.