Quality from Customer needs to customer satisfaction, 3rd edition
Book, 2010
satisfaction
Improvement
Production
Leadership
processes
services
Quality
customer
Product development
Management
Author
Bo Bergman
Chalmers, Technology Management and Economics, Quality Sciences
Bengt Klefsjö
Areas of Advance
Information and Communication Technology
Transport
Building Futures (2010-2018)
Production
Driving Forces
Sustainable development
Subject Categories
Other Social Sciences not elsewhere specified
ISBN
978-91-44-05942-6