Quality from Customer needs to customer satisfaction, 3rd edition
Book, 2010

satisfaction

Improvement

Production

Leadership

processes

services

Quality

customer

Product development

Management

Author

Bo Bergman

Chalmers, Technology Management and Economics, Quality Sciences

Bengt Klefsjö

Areas of Advance

Information and Communication Technology

Transport

Building Futures (2010-2018)

Production

Driving Forces

Sustainable development

Subject Categories

Other Social Sciences not elsewhere specified

ISBN

978-91-44-05942-6

More information

Created

10/8/2017