Comparing performance measurement for industrial maintenance and facility management
Review article, 2018

Performance indicators for industrial maintenance differ from those used for facility management. Based on the concept of measurement cost and recent survey articles, the organizational contexts, including service triads, servitization, as well as outcome-based contracts, are analysed. Differences are attributed to customer orientation, precision of initial status documentation and relative importance of subjective evaluations of performance.


Jan Bröchner

Chalmers, Technology Management and Economics, Service Management and Logistics

European Review of Service Economics and Management

2497-0107 (ISSN)

Vol. 1 5 45-63

Areas of Advance

Building Futures (2010-2018)


Subject Categories

Construction Management

Reliability and Maintenance

Business Administration



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