Process orientation in healthcare services: tracking the patient’s journey through the healthcare system

Paper in proceeding, 2011

The purpose of this paper is to present and discuss the potential benefits of a process oriented model for identification and description of the various activities and decision points made as a patient undertakes a process for a single healthcare problem. The results from the present study are based on a multiple case study design and the work of an expert group, teams of healthcare practitioners, and researchers. The developed process oriented model identifies important steps from the first contact between the patient and the healthcare system to the closing of the case