Information Environment, Fatigue and Culture in the Maritime Domain

Book chapter, 2011

Maritime shipping operates within a complex operational setting and incorporates many types of workplaces and work roles. The maritime domain has been a bit slower than other complex domains in its research and development of human factors and ergonomics application. The problem remains that the operator is continuously being excluded from the loop, which increases the probability of shipboard errors and accidents. This chapter begins by providing a general introduction to the maritime domain and its unique characteristics and is followed by a section on the information environment on the bridge. The section on the information environment on the bridge highlights the importance of integrating the end user into the bridge system and how technology must provide intuitive information at the right level of complexity at the right time. The main focus of this chapter is then split into two areas of current high significance: fatigue on board and maritime culture (also incorporating safety culture issues). Fatigue on board is of major concern, and most studies indicate that a systems approach must be adopted. This approach should account for aspects such as the number of personnel, trip length, frequency and duration of port visits, and shift planning. Within the area of maritime culture, multiculturalism and the way it is managed on board ships, including shipboard practices, affect safety. In the area of safety culture, three recommendations are central: (a) increase compliance with regulations, (b) implement a safety management system, and (c) implement a behavioral safety system. In general, this review indicates that more data are needed on human-technology-organizational issues in the maritime domain.