How am I feeling?–The Challenge of Evaluating Pleasure-Of-Use in Vehicle Interfaces

Paper in proceeding, 2012

This paper presents a method triangulation approach for evaluating emotional aspects of the User Experience (UX) of in-vehicle systems, in a naturalistic driving setting. A within subjects design with 36 participants was used. The methods that were part of the triangulation were the Self Assessment Manikin (S.A.M.), a five point Likert scale survey, and a question of preference. Results indicate that a triangulation approach improves the quality of the emotional evaluation results by providing industry experts an in-depth look into different aspects of the user’s experience