Social Sustainability KPIs in Operations Management: A Gap between the Reactive and the Proactive Stance
Paper in proceeding, 2014

Manufacturing companies increasingly evaluate sustainability outcomes using key performance indicators (KPIs). But when it comes to social sustainability, currently established KPIs do not give appropriate decision support to address future challenges proactively. Upcoming demographic trends point to the challenge of a shortage of qualified labour in the manufacturing industry. To counteract this risk, manufacturing companies must set visions to become attractive and socially sustainable workplaces. This paper identifies a set of characteristics for a socially sustainable and attractive workplace based on previous literature, and proposes that a gap must be bridged between the KPI-oriented approach and creating socially sustainable workplaces.

Performance indicators

Social Sustainability




Naghmeh Taghavi Nejad Deilami

Chalmers, Technology Management and Economics, Supply and Operations Management

Caroline Adams

Chalmers, Product and Production Development, Production Systems

Cecilia Berlin

Chalmers, Product and Production Development, Production Systems

Swedish Production Symposium 2014, SPS14

Subject Categories

Production Engineering, Human Work Science and Ergonomics

Driving Forces

Sustainable development

Areas of Advance


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