Manufacturing’s Wicked Problems (Partially) Explained Through Social Network Analysis
Paper in proceeding, 2014
This paper reports on an empirical case study based in a UK manufacturing company which was striving for more effective employee engagement. Social Network Analysis (SNA) was used to investigate the situation through a consultative approach involving the workforce in a structured debate about employee engagement and its possible effects upon the organisation. The paper reveals how employee engagement varies depending
upon the characteristics of an individual and how they interact with other employees.
employee engagement
Wicked problems
Social Network Analysis
Author
Ben Clegg
Amrik Sohal
Chee Seng Koh
Prasanta Dey
David Bennett
Chalmers, Technology Management and Economics, Supply and Operations Management
Perrone G and Bruccoleri M (Eds) "Operations Management in an Innovation Economy", Proceedings of 21st International Annual Conference of the European Operations Management Association
paper ID BEH-09
Subject Categories
Other Engineering and Technologies
Business Administration
Areas of Advance
Production