Manufacturing’s Wicked Problems (Partially) Explained Through Social Network Analysis
Paper in proceeding, 2014

This paper reports on an empirical case study based in a UK manufacturing company which was striving for more effective employee engagement. Social Network Analysis (SNA) was used to investigate the situation through a consultative approach involving the workforce in a structured debate about employee engagement and its possible effects upon the organisation. The paper reveals how employee engagement varies depending upon the characteristics of an individual and how they interact with other employees.

employee engagement

Wicked problems

Social Network Analysis


Ben Clegg

Amrik Sohal

Chee Seng Koh

Prasanta Dey

David Bennett

Chalmers, Technology Management and Economics, Supply and Operations Management

Perrone G and Bruccoleri M (Eds) "Operations Management in an Innovation Economy", Proceedings of 21st International Annual Conference of the European Operations Management Association

paper ID BEH-09

Subject Categories

Other Engineering and Technologies

Business Administration

Areas of Advance


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