Automated user interaction analysis for workflow-based web portals
Paper in proceedings, 2014

Success in the software market requires constant improvement of the software. These improvements however have to directly align with the needs of the users of the software. A recent trend in software engineering is to collect post-deployment data about how users use a software system. We report in this paper about a case study with an industrial partner in which (1) we identified which data has to be collected for a web-based portal system, (2) implemented the data collection, and (3) performed an experiment comparing the collected data with answers of the test subjects in a survey.

User interaction

Data-driven software engineering

Post-deployment data collection



Emil Backlund

Chalmers, Computer Science and Engineering (Chalmers)

Mikael Bolle

Chalmers, Computer Science and Engineering (Chalmers)

Matthias Tichy

University of Gothenburg

Helena Holmström Olsson

Malmö university

Jan Bosch

Software Center

Chalmers, Computer Science and Engineering (Chalmers), Software Engineering (Chalmers)

Lecture Notes in Business Information Processing

1865-1348 (ISSN)

Vol. 182 148-162

Subject Categories

Computer and Information Science





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