Increasing Patient Accessibility to a Surgery Department Through Operations Management Principles
Paper in proceedings, 2014

This paper investigates how the application of operations management principles can be used to increase patients’ access to an inpatient care facility that supplies acute and non-acute care, in a Swedish University Hospital. This paper also identifies problems and solutions related to patient flow, as well as facilitators and barriers to implementation process. The study shows that patient accessibility can be increased by using operations management principles such as separated flows. The implementation was facilitated by short term gains, management support, and visible leadership. The barriers to implementation were identified as lack of operations management knowledge, deficiencies in improvement work and regulations.


Lean healthcare

Operations management



Carina Iversen

Chalmers, Technology Management and Economics

Linnéa Johansson

Chalmers, Technology Management and Economics

Louise Sandén

Chalmers, Technology Management and Economics

Taraneh Vosough

Chalmers, Technology Management and Economics

Viktor Widerberg

Chalmers, Technology Management and Economics

Torbjörn Jacobsson

Chalmers, Technology Management and Economics, Supply and Operations Management

Proceedings of the sixth Swedish Production Symposium, 16-18 September 2014, Gothenburg, Sweden

Subject Categories

Production Engineering, Human Work Science and Ergonomics

Areas of Advance


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