Volvo single view of vehicle: Building a big data service from scratch in the automotive industry
Paper in proceedings, 2015

Big data analytics is a major trend affecting business today. Many organizations collect vast amounts of data simply to investigate if its market value can be identified. In this case study, we contribute a practical example of using the big data approach to create innovative services. We describe our work to identify and integrate data sources in order establish what data is available and who may benefit from it. We then show how we worked with users to communicate the vast possibilities created when many data sources are integrated, and participated in building a new big data service. Finally, we share a set of lessons we learned which can guide future big data inquiries. Our work was conducted in the context of the inspection, service, and sale of Volvo trucks, significantly aiding risk management for Volvo Used Trucks EMEA.

Business insights

User experience

Big data


Service innovation

Case studies

Data warehousing

Data analytics

Data-centred services


Pawel Wozniak

Chalmers, Applied Information Technology (Chalmers), Interaction Design (Chalmers)

R. Valton

Volvo Group

Morten Fjeld

Chalmers, Applied Information Technology (Chalmers), Interaction Design (Chalmers)

Conference on Human Factors in Computing Systems - Proceedings

Vol. 18 671-678

Subject Categories

Computer and Information Science





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