A Large-Scale Design Thinking Project Seen from the Perspective of Participants
Paper in proceedings, 2016

Design thinking is increasingly being used as an approach to facilitate participatory organizational change. However, we know little about how such processes are experienced by the people who participate in them. In this paper, we therefore present a case study of the participants' perspective in a large-scale design thinking project in a public library. The project embodies a series of issues that arise when design thinking approaches are applied to large-scale, IT-oriented design projects. The study is based on interviews and observations conducted before, during and after the project, and the findings from the study focus on how results from design thinking projects are (or are not) implemented in organizations, what it takes to be "a good participant", how vague project objectives can create both motivation and frustration, and how the potentially stressful experiences of working in organizations that undergo constant transformations affect project participants.

design methods

interaction design

Design thinking

Participatory Design


Christian Dindler

Aarhus University

Eva Eriksson

Chalmers, Applied Information Technology (Chalmers), Interaction Design (Chalmers)

Thomas Riisgaard Hansen

Aarhus University

9th Nordic Conference on Human-Computer Interaction, NordiCHI 2016, Gothenburg, Sweden, 23-27 October 2016


Areas of Advance

Information and Communication Technology

Subject Categories

Other Engineering and Technologies

Interaction Technologies

Driving Forces

Innovation and entrepreneurship





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