The temporality of user experience: exploring past and future in two car case studies
Paper in proceedings, 2016

The importance of understanding the temporal aspects of user experience (UX) has been recognized by the research community as well as by industry. Two studies of cars were performed to further investigate the temporality of user experience. In total 27 drivers participated in the studies; one study was retrospective investigating past experiences of cars, and one was prospective, researching expectations on future autonomous cars. A mix of qualitative methods was employed, encouraging the participants’ reflections through mediation by creative elements. Overlapping themes in the studies were found, and a tentative model was developed based on a temporal sequence in terms of Aquaintancing, Using and Transforming. By breaking down the temporality of user experience into sequences and defining the aspects of UX characterizing each sequence, it is suggested that designers and researchers can be helped in understanding and approaching experiences at these different stages.

Temporality

Automotive design

User experience

Autonomous Vehicles

User study methodology

Author

Ingrid M Pettersson

Chalmers, Product and Production Development, Design and Human Factors

MariAnne Karlsson

Chalmers, Product and Production Development, Design and Human Factors

Celebration & Contemplation: Proceedings of the Tenth International Conference on Design and Emotion, Amsterdam, September 27-30, 2016.

59-65

Areas of Advance

Transport

Subject Categories

Human Computer Interaction

ISBN

978-94-6186-725-4

More information

Created

10/7/2017