Evidence-based Timelines for User eXperience Software Process Improvement Retrospectives
Paper in proceedings, 2016

We performed a retrospective meeting at a case company to reflect on its decade of Software Process Improvement (SPI) activities for enhancing UX integration. We supported the meeting by a pre-generated timeline of the main activities. This approach is a refinement of a similar approach that is used in Agile projects to improve effectiveness and decrease memory bias of retrospective meetings. The method is evaluated through gathering practitioners' view using a questionnaire. We conclude that UX research and practice can benefit from the SPI body of knowledge. We also argue that a cross-section evidence-based timeline retrospective meeting is useful for enhancing UX work in companies, especially for identifying and reflecting on `organizational issues'. This approach also provides a cross-section longitudinal overview of the SPI activities that cannot easily be gained in other common SPI learning approaches.


software process improvement



organizational change

lessons learned

user experience

organizational issues


Pariya Kashfi

Chalmers, Computer Science and Engineering (Chalmers), Software Engineering (Chalmers)

Robert Feldt

Chalmers, Computer Science and Engineering (Chalmers), Software Engineering (Chalmers)

Agneta Nilsson

Chalmers, Computer Science and Engineering (Chalmers), Software Engineering (Chalmers)

R. B. Svensson

Blekinge Tekniska Högskola, BTH

2016 42nd Euromicro Conference on Software Engineering and Advanced Applications (Seaa)


Subject Categories

Software Engineering





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