Living Labs: a forum for enabling co-creation between multi-disciplinary actors in the workplace?

Paper in proceeding, 2017

Living Labs are promoted throughout the EU and beyond as being ‘user-centred, open innovation ecosystems based on a systematic user co-creation approach integrating research and innovation processes in real life communities and settings’. This paper aims to understand what Living Labs are and how they may best be utilised within the context of digitalisation of sociotechnical work. Using a combination of literature study and field studies at two Living Labs within the freight transportation sector, it discusses the potential of Living Labs as a forum for enabling co-creation between multi-disciplinary actors directly in the workplace.