What characterises a sustainable MaaS business model?
Paper in proceeding, 2017

This paper examines the ways in which business models for MaaS can generate sustainable value, that is, value that extends beyond the traditional ‘profit norm’ embedded in business models, and belongs to the economic, environmental and social dimensions of sustainability. We draw on the growing literature on sustainable business models to explicate a set of principles and guidelines for generating sustainable value, and address one key function of a business model that is often overlooked in this field – value capture. We then identify different ways in which MaaS business models can generate sustainable value, linked to mobility services, data-based services, environmental technology and material recirculation. We identify potential mechanisms for value capture, and discuss the implications of our findings for practitioners and future research.

value capture

business models

Mobility services

sustainable development


Steven Sarasini

Jana Sochor

Chalmers, Product and Production Development, Design and Human Factors

Hans Arby

1st International Conference on Mobility as a Service (ICoMaaS), Tampere, Finland, November 28-29, 2017


Driving Forces

Sustainable development

Areas of Advance


Subject Categories

Transport Systems and Logistics

Other Social Sciences not elsewhere specified

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