Mobile Internet User Experience in the Western World: Cost-Benefit Estimation
Paper in proceedings, 2007

The user experience of the mobile internet is most of the time inferior to the desktop internet. This is often explained by the mobile internet’s cumbersome user interface. This paper argues that the real reason is the business community’s incomplete of understanding of the mobile context, preventing the creation of killer applications. While mobile browser access to any web page is fundamental, we argue that it is even more important to offer mobile context specific web-based services. These services would create user benefit by initially aiming for the mobile context before catering the desktop context.

Hypertext navigation and maps

Perceived Cost

User Interfaces

User Experience

Hypertext/Hypermedia Theory

Perceived Benefit

User issues

Mobile Internet

Author

Wolfgang Mähr

Yenny Otero

Morten Fjeld

Chalmers, Computer Science and Engineering (Chalmers), Computing Science (Chalmers), Computing Science, Interaction Design Collegium (Chalmers)

Lars Erik Bolstad

ACM MobileHCI 2007 Workshop on Mobile Internet User Experience

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Subject Categories

Computer and Information Science

More information

Created

10/7/2017