Digital Tools to Support Knowledge Sharing and Cooperation in High-Investment Product-Services
Paper in proceedings, 2017

The manufacturing industry needs to adapt their product-services to meet customer requirements in today’s rapidly changing markets. This paper presents how technologies can support knowledge sharing and collaboration during product-service processes. This work was part of the European Union Use-it-Wisely project and summaries demonstration results from the project. Six cluster cases from different industry sectors (energy, machinery, space, office workplace, vehicles, and shipbuilding) were developing their tools and processes during the project. Based on the demonstration evaluations, it seems that the Use-it-Wisely project has enabled companies to improve their product-services by using interactive collaborative environments and new business models. Participants that took part in the demonstrations felt that the new approach makes users’ work easier, provides competitive advantage, facilitates knowledge sharing and decision making, extends the efficient lifecycle of existing machinery and supports sustainable development.


Knowledge sharing


Product-service system


Susanna Aromaa

Technical Research Centre of Finland (VTT)

Simo-Pekka Leino

Technical Research Centre of Finland (VTT)

Arcadio Reyes-Lecuona

University of Malaga

Nikos Frangakis

Institute of Communication and Computer Systems

Jonatan Berglund

Chalmers, Product and Production Development, Production Systems

Tim Bosch

Netherlands Organisation for Applied Scientific Research (TNO)

Gu van Rhijn

Netherlands Organisation for Applied Scientific Research (TNO)

Göran Granholm

Technical Research Centre of Finland (VTT)

Advances in Intelligent Systems and Computing

2194-5357 (ISSN)

Vol. 606 Advances in Ergonomics of Manufacturing: Managing the Enterprise of the Future 235-246

International Conference on Applied Human Factors and Ergonomics
Los Angeles, USA,

Subject Categories

Production Engineering, Human Work Science and Ergonomics

Other Mechanical Engineering

Other Engineering and Technologies not elsewhere specified

Driving Forces

Sustainable development

Areas of Advance




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