Does the service quality of urban public transport enhance sustainable mobility?
Journal article, 2018

Highlight: The purpose of the paper is to investigate the role of service quality in sustainable mobility in urban public transport. An empirical investigation involving the city of Rome, Italy, is performed. The study proposes a territorial analysis and a qualitative and quantitative survey. PLS-PM statistical tools are used for data analysis. Our findings confirm that service quality and environmental attitude have a positive effect on the intention to use public transport more, affecting both the intention to use one's own car less and sustainable means of transportation more.


Roberta Guglielmetti Mugion

Universita degli studi - Roma Tre

Martina Toni

Universita degli studi - Roma Tre

Hendry Raharjo

Chalmers, Technology Management and Economics, Service Management and Logistics

Laura Di Pietro

Universita degli studi - Roma Tre

Samuel Petros Sebathu

Karlstad University

Journal of Cleaner Production

0959-6526 (ISSN)

Vol. 174 1566-1587

Subject Categories

Production Engineering, Human Work Science and Ergonomics

Driving Forces

Sustainable development

Areas of Advance





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