Hendry Raharjo
Hendry Raharjo is an Associate Professor at the Division of Service Management and Logistics.
Showing 44 publications
Identifying and prioritizing coworking member needs
Sustainable coworking: the member perspective
In search of member needs in coworking spaces
What contributes to auditee satisfaction in external ISO 9001 audits?
What difference does the gig mobility service make in the workers’ human needs structure?
The management index: simplifying business excellence for management teams?
Relationship between patient costs and patient pathways
Process Mining for Quality Improvement: Propositions for Practice and Research
Drivers of audit client satisfaction in the external audit fieldwork
Does the service quality of urban public transport enhance sustainable mobility?
Exploring differences between private and public organizations in business excellence models
Linkage between urban public transport quality and sustainable mobility
A life cycle approach to robust design methodology
Do satisfied employees lead to satisfied patients? An empirical study in an Italian hospital
The role of trust in e-tourism services
Awareness and attitude towards Green IS in Slovenian enterprises
Excellence Models in the Public Sector - Relationships between Enablers and Results
Adapting the Robust Design Methodology to support sustainable product development
A Framework for Developing and Assessing Eco-innovations
What can we learn from Swedish Quality Award? An empirical investigation of the causal relationships
The Relationships between Enablers and Results in Excellence Models: Learnings From Italy And Sweden
A framework for developing and assessing eco-innovations
Decision support system for Warfarin therapy management using Bayesian networks
Training of healthcare professionals in quality improvement
On Normalizing the Relationship Matrix in Quality Function Deployment
Quality Function Deployment in Healthcare: A literature review and case study
Quality Function Deployment for Innovative Products: Incorporating Market Dynamics
Robust Design Methodology for Sustainability
A systematic methodology to deal with the dynamics of customer needs in Quality Function Deployment
Process Capability Analysis for Non-normal Distribution with Lower Specification Limit
RDM at the Back-end of Product Development Process
On integrating Kano's model dynamics into QFD for multiple product design
Dynamic Benchmarking Methodology for QFD
Some Issues on Quality Function Deployment for Innovative Products
Potentials and antecedents of using QFD in healthcare: the case of Swedish hospital
Dynamic Benchmarking Methodology for QFD
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Showing 2 research projects
Management Index. Measuring quality maturity