Hendry Raharjo

Docent at Chalmers, Technology Management and Economics, Service Management and Logistics

Hendry Raharjo is an Associate Professor at the Division of Service Management and Logistics.

Source: chalmers.se

Projects

2016–2019

Management Index. Measuring quality maturity

Henrik Eriksson Service Management and Logistics
Hendry Raharjo Service Management and Logistics
EPSI rating/ SIQ

2014–2014

Användbara data

Ida Gremyr Quality Sciences
Hendry Raharjo Quality Sciences
Bo Bergman Quality Sciences
SKL

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Publications

2017

Exploring differences between private and public organizations in business excellence models

Hendry Raharjo, Henrik Eriksson,
International Journal of Operations & Production Management. Vol. Accepted for publication
Scientific journal article - peer reviewed
2016

Awareness and attitude towards Green IS in Slovenian enterprises

Alenka Baggia, Alenka Brezavšček, Matjaž Maletič et al
Organizacija. Vol. 49 (1), p. 15-27
Scientific journal article - peer reviewed
2016

The role of trust in e-tourism services

Roberta Guglielmetti Mugion, Hendry Raharjo, Laura Di Pietro et al
Proceedings of the 18th QMOD/ICQSS conference, Rome, September 21-23, 2016. Italy, 2016.
Conference paper - peer reviewed
2016

Reconciling internal and external satisfaction through probabilistic graphical models: an empirical study

Flaminia Musella, Roberta Guglielmetti Mugion, Hendry Raharjo et al
Proceedings of the 18th QMOD/ICQSS conference, Rome, September 21-23, 2016. Italy, 2016.
Conference paper - peer reviewed
2016

Linkage between urban public transport quality and sustainable mobility

Roberta Guglielmetti Mugion, Martina Toni, Hendry Raharjo et al
Proceedings of the 18th QMOD/ICQSS conference, Rome, September 21-23, 2016. Italy, 2016
Conference paper - peer reviewed
2016

Investigating lead time, cost and patient pathways of breast cancer care: a comparative study of four hospitals in Sweden

Sara Dahlin, Hendry Raharjo, Per Sjöli et al
International Forum on Quality and Safety in Healthcare, April 2016
Conference poster
2016

Do satisfied employees lead to satisfied patients? An empirical study in an Italian hospital

Hendry Raharjo, Roberta Guglielmetti Mugion, Laura Di Pietro et al
Total Quality Management and Business Excellence. Vol. 27 (7-8), p. 853-874
Scientific journal article - peer reviewed
2016

A life cycle approach to robust design methodology

Vanajah Siva, Ida Gremyr, Hendry Raharjo et al
International Journal of Productivity and Quality Management. Vol. 18 (2-3), p. 137-149
Scientific journal article - peer reviewed
2015

Exploring the mediating role of affective and cognitive satisfaction on the effect of service quality on loyalty

Markus Hartono, Hendry Raharjo,
Total Quality Management and Business Excellence. Vol. 26 (9-10), p. 971-985
Scientific journal article - peer reviewed
2015

Excellence Models in the Public Sector - Relationships between Enablers and Results

Hendry Raharjo, Roberta Gugliemetti Mugion, Henrik Eriksson et al
International Journal of Quality and Service Sciences. Vol. 7 (1), p. 120-135
Scientific journal article - peer reviewed
2014

A Framework for Developing and Assessing Eco-innovations

Ida Gremyr, Jutta Hildenbrand, Steven Sarasini et al
Eco-Innovation and the Development of Business Models, p. 55-79
Chapter in monograph, book
2014

Exploring the Mediating Role of Affective and Cognitive Satisfaction on the Effect of Service Quality on Loyalty

Markus Hartono, Hendry Raharjo,
Proceedings of 17th QMOD conference on Quality and Service Sciences ICQSS, Prague, September 3-5, 2014. Czech Republic, 2014
Conference paper - peer reviewed
2014

The Relationships between Enablers and Results in Excellence Models: Learnings From Italy And Sweden

Roberta Guglielmetti Mugion, Hendry Raharjo, Henrik Eriksson et al
Proceedings of 17th QMOD conference on Quality and Service Sciences ICQSS, Prague, September 3-5, 2014. Czech Republic, 2014
Conference paper - peer reviewed
2014

Attitudes toward quality improvement among healthcare professionals: Lessons from a hospital-wide quality initiative

Kristian Siverbo, Henrik Eriksson, Hendry Raharjo et al
International Journal of Quality and Service Sciences. Vol. 6 (2/3), p. 203-212
Scientific journal article - peer reviewed
2014

Adapting the Robust Design Methodology to support sustainable product development

Ida Gremyr, Vanajah Siva, Hendry Raharjo et al
Journal of Cleaner Production. Vol. 79, p. 231-238
Scientific journal article - peer reviewed
2014

What can we learn from Swedish Quality Award? An empirical investigation of the causal relationships

Hendry Raharjo, Henrik Eriksson,
Presented at the 2014 International Conference on Industrial Engineering and Operations Management
Conference paper - peer reviewed
2013

A framework for developing and assessing eco-innovations

Steven Sarasini, Ida Gremyr, Jutta Hildenbrand et al
, 20th International Annual EurOMA Conference
Conference paper - peer reviewed
2013

Developing, evaluating and assessing eco-innovations based on Life Cycle Assessment and Quality management approach

Jutta Hildenbrand, Ida Gremyr, Steven Sarasini et al
6th International Conference on Life Cycle Management
Conference paper - peer reviewed
2013

Training of healthcare professionals in quality improvement

Kristian Siverbo, Henrik Eriksson, Hendry Raharjo et al
Proceedings of the 16th QMOD-ICQSS conference. pp. 123-135.
Conference paper - peer reviewed
2013

Decision support system for Warfarin therapy management using Bayesian networks

Barbaros Yet, Kaveh Bastani, Hendry Raharjo et al
Decision Support Systems. Vol. 55 (2), p. 488–498
Scientific journal article - peer reviewed
2013

On Normalizing the Relationship Matrix in Quality Function Deployment

Hendry Raharjo,
International Journal of Quality & Reliability Management. Vol. 30 (6), p. 647-661
Scientific journal article - peer reviewed
2013

Quality Function Deployment in Healthcare: A literature review and case study

Ida Gremyr, Hendry Raharjo,
International journal of health care quality assurance/MCB University Press. Vol. 26 (2), p. 135-146
Scientific journal article - peer reviewed
2012

Quality Function Deployment for Innovative Products: Incorporating Market Dynamics

Hendry Raharjo, Kah-Hin Chai, Min Xie et al
IEEE: Advances in Technology and Innovation Management (Vol. I)
Chapter in monograph, book
2012

Application of Exploratory Data Analysis in Healthcare: the case of warfarin initiation phase in a Swedish hospital

Hendry Raharjo, Baris Tekin, Jingren Chang et al
Proceedings of IEEE International Conference on Industrial Engineering and Engineering Management 2012, Hong Kong, December 10-13, 2012
Conference paper - peer reviewed
2012

Robust Design Methodology for Sustainability

Ida Gremyr, Vanajah Siva, Hendry Raharjo et al
IIE Asia 2012, June 28-30, Singapore
Conference paper - peer reviewed
2011

Process Capability Analysis for Non-normal Distribution with Lower Specification Limit

Duygu Korkusuz, Hendry Raharjo, Bo Bergman et al
Proceedings of IEEE International Conference on Industrial Engineering and Engineering Management 2011, Singapore, December 6-9, 2011, p. 1466-1470
Conference paper - peer reviewed
2011

RDM at the Back-end of Product Development Process

Vanajah Siva, Hendry Raharjo, Bolennarth Svensson et al
QMOD 29-31st Aug 2011 San Sebastian, Spain
Conference paper - peer reviewed
2011

A systematic methodology to deal with the dynamics of customer needs in Quality Function Deployment

Hendry Raharjo, Min Xie, Aarnout Brombacher et al
Expert Systems with Applications. Vol. 38 (4), p. 3653-3662
Scientific journal article - peer reviewed
2010

Dynamic Benchmarking Methodology for QFD

Hendry Raharjo, Kah-Hin Chai, Min Xie et al
Benchmarking: An International Journal. Vol. 17 (1), p. 27-43
Scientific journal article - peer reviewed
2010

On integrating Kano's model dynamics into QFD for multiple product design

Hendry Raharjo, Aarnout Brombacher, Thong-Ngee Goh et al
Quality and Reliability Engineering International. Vol. 26 (4), p. 351-363
Scientific journal article - peer reviewed
2009

Potentials and antecedents of using QFD in healthcare: the case of Swedish hospital

Ida Gremyr, Hendry Raharjo,
ENBIS conference
Conference paper - peer reviewed
2009

Some Issues on Quality Function Deployment for Innovative Products

Hendry Raharjo, Kah-Hin Chai, Min Xie et al
Proceedings of the Sixth International Symposium on Management of Technology, Hangzhou, China, October, 23-25, 2009, p. 171-175
Conference paper - peer reviewed
2008

Dynamic Benchmarking Methodology for QFD

Hendry Raharjo, Aarnout Brombacher, Kah-Hin Chai et al
2008 IEEE International Conference on Industrial Engineering and Engineering Management, IEEM 2008; Singapore; Singapore; 8 December 2008 through 11 December 2008, p. 224-228
Conference paper - peer reviewed