Hendry Raharjo

Docent at Chalmers, Technology Management and Economics, Service Management and Logistics

Hendry Raharjo is an Associate Professor at the Division of Service Management and Logistics.

Source: chalmers.se

Projects

2016–2019

Management Index. Measuring quality maturity

Henrik Eriksson Service Management and Logistics
Hendry Raharjo Service Management and Logistics
EPSI rating/ SIQ

2014–2014

Användbara data

Ida Gremyr Quality Sciences
Hendry Raharjo Quality Sciences
Bo Bergman Quality Sciences
SKL

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Publications

2017

Reconciling internal and external satisfaction through probabilistic graphical models: An empirical study

Flaminia Musella, Roberta Guglielmetti Mugion, Hendry Raharjo et al
International Journal of Quality and Service Sciences. Vol. 9 (3/4), p. 347-370
Journal article
2017

Exploring differences between private and public organizations in business excellence models

Hendry Raharjo, Henrik Eriksson
International Journal of Operations and Production Management. Vol. Accepted for publication
Journal article
2017

Does the service quality of urban public transport enhance sustainable mobility?

Roberta Guglielmetti Mugion, Martina Toni, Hendry Raharjo et al
Journal of Cleaner Production. Vol. Accepted for publication
Journal article
2016

The role of trust in e-tourism services

Roberta Guglielmetti Mugion, Hendry Raharjo, Laura Di Pietro et al
Paper in proceedings
2016

Reconciling internal and external satisfaction through probabilistic graphical models: an empirical study

Flaminia Musella, Roberta Guglielmetti Mugion, Hendry Raharjo et al
Paper in proceedings
2016

Do satisfied employees lead to satisfied patients? An empirical study in an Italian hospital

Hendry Raharjo, Roberta Guglielmetti Mugion, Laura Di Pietro et al
Total Quality Management and Business Excellence. Vol. 27 (7-8), p. 853-874
Journal article
2016

Awareness and attitude towards Green IS in Slovenian enterprises

Alenka Baggia, Alenka Brezavšček, Matjaž Maletič et al
Organizacija. Vol. 49 (1), p. 15-27
Journal article
2016

A life cycle approach to robust design methodology

Vanajah Siva Subramaniam, Ida Gremyr, Hendry Raharjo et al
International Journal of Productivity and Quality Management. Vol. 18 (2-3), p. 137-149
Journal article
2016

Linkage between urban public transport quality and sustainable mobility

Roberta Guglielmetti Mugion, Martina Toni, Hendry Raharjo et al
Paper in proceedings
2015

Exploring the mediating role of affective and cognitive satisfaction on the effect of service quality on loyalty

Markus Hartono, Hendry Raharjo
Total Quality Management and Business Excellence. Vol. 26 (9-10), p. 971-985
Journal article
2015

Excellence Models in the Public Sector - Relationships between Enablers and Results

Hendry Raharjo, Roberta Gugliemetti Mugion, Henrik Eriksson et al
International Journal of Quality and Service Sciences. Vol. 7 (1), p. 120-135
Journal article
2014

Adapting the Robust Design Methodology to support sustainable product development

Ida Gremyr, Vanajah Siva Subramaniam, Hendry Raharjo et al
Journal of Cleaner Production. Vol. 79, p. 231-238
Journal article
2014

A Framework for Developing and Assessing Eco-innovations

Ida Gremyr, Jutta Hildenbrand, Steven Sarasini et al
Eco-Innovation and the Development of Business Models, p. 55-79
Chapter in monograph, book - peer reviewed
2014

Attitudes toward quality improvement among healthcare professionals: Lessons from a hospital-wide quality initiative

Kristian Siverbo, Henrik Eriksson, Hendry Raharjo et al
International Journal of Quality and Service Sciences. Vol. 6 (2/3), p. 203-212
Journal article
2014

The Relationships between Enablers and Results in Excellence Models: Learnings From Italy And Sweden

Roberta Guglielmetti Mugion, Hendry Raharjo, Henrik Eriksson et al
Paper in proceedings
2013

Decision support system for Warfarin therapy management using Bayesian networks

Barbaros Yet, Kaveh Bastani, Hendry Raharjo et al
Decision Support Systems. Vol. 55 (2), p. 488-498
Journal article
2013

Developing, evaluating and assessing eco-innovations based on Life Cycle Assessment and Quality management approach

Jutta Hildenbrand, Ida Gremyr, Steven Sarasini et al
Paper in proceedings
2013

Training of healthcare professionals in quality improvement

Kristian Siverbo, Henrik Eriksson, Hendry Raharjo et al
Paper in proceedings
2013

A framework for developing and assessing eco-innovations

Steven Sarasini, Ida Gremyr, Jutta Hildenbrand et al
Paper in proceedings
2013

Quality Function Deployment in Healthcare: A literature review and case study

Ida Gremyr, Hendry Raharjo
International Journal of Health Care Quality Assurance. Vol. 26 (2), p. 135-146
Journal article
2013

On Normalizing the Relationship Matrix in Quality Function Deployment

Hendry Raharjo
International Journal of Quality and Reliability Management. Vol. 30 (6), p. 647-661
Journal article
2012

Quality Function Deployment for Innovative Products: Incorporating Market Dynamics

Hendry Raharjo, Kah-Hin Chai, Min Xie et al
Chapter in monograph, book - peer reviewed
2012

Robust Design Methodology for Sustainability

Ida Gremyr, Vanajah Siva Subramaniam, Hendry Raharjo et al
Paper in proceedings
2011

Process Capability Analysis for Non-normal Distribution with Lower Specification Limit

Duygu Korkusuz, Hendry Raharjo, Bo Bergman
Journal of Logic and Computation, p. 1466-1470
Paper in proceedings
2011

RDM at the Back-end of Product Development Process

Vanajah Siva Subramaniam, Hendry Raharjo, Bolennarth Svensson et al
Paper in proceedings
2011

A systematic methodology to deal with the dynamics of customer needs in Quality Function Deployment

Hendry Raharjo, Min Xie, Aarnout Brombacher
Expert Systems with Applications. Vol. 38 (4), p. 3653-3662
Journal article
2010

On integrating Kano's model dynamics into QFD for multiple product design

Hendry Raharjo, Aarnout Brombacher, Thong-Ngee Goh et al
Quality and Reliability Engineering International. Vol. 26 (4), p. 351-363
Journal article
2010

Dynamic Benchmarking Methodology for QFD

Hendry Raharjo, Kah-Hin Chai, Min Xie et al
Benchmarking. Vol. 17 (1), p. 27-43
Journal article
2009

Some Issues on Quality Function Deployment for Innovative Products

Hendry Raharjo, Kah-Hin Chai, Min Xie et al
Proceedings of the Sixth International Symposium on Management of Technology, Hangzhou, China, October, 23-25, 2009, p. 171-175
Paper in proceedings
2008

Dynamic Benchmarking Methodology for QFD

Hendry Raharjo, Aarnout Brombacher, Kah-Hin Chai et al
2008 IEEE International Conference on Industrial Engineering and Engineering Management, IEEM 2008; Singapore; Singapore; 8 December 2008 through 11 December 2008, p. 224-228
Paper in proceedings