Hendry Raharjo

Docent vid Chalmers, Teknikens ekonomi och organisation, Service Management and Logistics

Hendry Raharjo är docent vid avdelningen Service Management and Logistics.

Källa: chalmers.se

Visar 39 publikationer

2019

Process Mining for Quality Improvement: Propositions for Practice and Research

Sara Dahlin, Henrik Eriksson, Hendry Raharjo
Quality management in health care. Vol. 28 (1), p. 8-14
Artikel i vetenskaplig tidskrift
2019

Relationship between patient costs and patient pathways

Sara Dahlin, Hendry Raharjo
International Journal of Health Care Quality Assurance. Vol. 32 (1), p. 246-261
Artikel i vetenskaplig tidskrift
2018

Drivers of audit client satisfaction in the external audit fieldwork

Jan Lenning, Ida Gremyr, Hendry Raharjo
Konferensbidrag (offentliggjort, men ej förlagsutgivet)
2018

Exploring complaints by female and male patients at Swedish hospitals using a probabilistic graphical model

Erik Eriksson, Hendry Raharjo, Susanne Gustavsson
Scandinavian Journal of Caring Sciences. Vol. 32 (3), p. 1148-1156
Artikel i vetenskaplig tidskrift
2018

Does the service quality of urban public transport enhance sustainable mobility?

Roberta Guglielmetti Mugion, Martina Toni, Hendry Raharjo et al
Journal of Cleaner Production. Vol. 174, p. 1566-1587
Artikel i vetenskaplig tidskrift
2017

Reconciling internal and external satisfaction through probabilistic graphical models: An empirical study

Flaminia Musella, Roberta Guglielmetti Mugion, Hendry Raharjo et al
International Journal of Quality and Service Sciences. Vol. 9 (3/4), p. 347-370
Artikel i vetenskaplig tidskrift
2017

Exploring differences between private and public organizations in business excellence models

Hendry Raharjo, Henrik Eriksson
International Journal of Operations and Production Management. Vol. 37 (12), p. 1795-1816
Artikel i vetenskaplig tidskrift
2016

The role of trust in e-tourism services

Roberta Guglielmetti Mugion, Hendry Raharjo, Laura Di Pietro et al
Proceedings of the 18th QMOD/ICQSS conference, Rome, September 21-23, 2016. Italy, 2016.
Paper i proceeding
2016

Do satisfied employees lead to satisfied patients? An empirical study in an Italian hospital

Hendry Raharjo, Roberta Guglielmetti Mugion, Laura Di Pietro et al
Total Quality Management and Business Excellence. Vol. 27 (7-8), p. 853-874
Artikel i vetenskaplig tidskrift
2016

Reconciling internal and external satisfaction through probabilistic graphical models: an empirical study

Flaminia Musella, Roberta Guglielmetti Mugion, Hendry Raharjo et al
Proceedings of the 18th QMOD/ICQSS conference, Rome, September 21-23, 2016. Italy, 2016.
Paper i proceeding
2016

A life cycle approach to robust design methodology

Vanajah Siva Subramaniam, Ida Gremyr, Hendry Raharjo et al
International Journal of Productivity and Quality Management. Vol. 18 (2-3), p. 137-149
Artikel i vetenskaplig tidskrift
2016

Investigating lead time, cost and patient pathways of breast cancer care: a comparative study of four hospitals in Sweden

Sara Dahlin, Hendry Raharjo, Per Sjöli et al
International Forum on Quality and Safety in Healthcare, April 2016
Poster (konferens)
2016

Awareness and attitude towards Green IS in Slovenian enterprises

Alenka Baggia, Alenka Brezavšček, Matjaž Maletič et al
Organizacija. Vol. 49 (1), p. 15-27
Artikel i vetenskaplig tidskrift
2016

Linkage between urban public transport quality and sustainable mobility

Roberta Guglielmetti Mugion, Martina Toni, Hendry Raharjo et al
Proceedings of the 18th QMOD/ICQSS conference, Rome, September 21-23, 2016. Italy, 2016
Paper i proceeding
2015

Exploring the mediating role of affective and cognitive satisfaction on the effect of service quality on loyalty

Markus Hartono, Hendry Raharjo
Total Quality Management and Business Excellence. Vol. 26 (9-10), p. 971-985
Artikel i vetenskaplig tidskrift
2015

Excellence Models in the Public Sector - Relationships between Enablers and Results

Hendry Raharjo, Roberta Gugliemetti Mugion, Henrik Eriksson et al
International Journal of Quality and Service Sciences. Vol. 7 (1), p. 120-135
Artikel i vetenskaplig tidskrift
2014

Exploring the Mediating Role of Affective and Cognitive Satisfaction on the Effect of Service Quality on Loyalty

Markus Hartono, Hendry Raharjo
Proceedings of 17th QMOD conference on Quality and Service Sciences ICQSS, Prague, September 3-5, 2014. Czech Republic, 2014
Paper i proceeding
2014

Adapting the Robust Design Methodology to support sustainable product development

Ida Gremyr, Vanajah Siva Subramaniam, Hendry Raharjo et al
Journal of Cleaner Production. Vol. 79, p. 231-238
Artikel i vetenskaplig tidskrift
2014

A Framework for Developing and Assessing Eco-innovations

Ida Gremyr, Jutta Hildenbrand, Steven Sarasini et al
Eco-Innovation and the Development of Business Models, p. 55-79
Kapitel i bok
2014

What can we learn from Swedish Quality Award? An empirical investigation of the causal relationships

Hendry Raharjo, Henrik Eriksson
Presented at the 2014 International Conference on Industrial Engineering and Operations Management
Paper i proceeding
2014

Attitudes toward quality improvement among healthcare professionals: Lessons from a hospital-wide quality initiative

Kristian Siverbo, Henrik Eriksson, Hendry Raharjo et al
International Journal of Quality and Service Sciences. Vol. 6 (2/3), p. 203-212
Artikel i vetenskaplig tidskrift
2014

The Relationships between Enablers and Results in Excellence Models: Learnings From Italy And Sweden

Roberta Guglielmetti Mugion, Hendry Raharjo, Henrik Eriksson et al
Proceedings of 17th QMOD conference on Quality and Service Sciences ICQSS, Prague, September 3-5, 2014. Czech Republic, 2014
Paper i proceeding
2013

Developing, evaluating and assessing eco-innovations based on Life Cycle Assessment and Quality management approach

Jutta Hildenbrand, Ida Gremyr, Steven Sarasini et al
6th International Conference on Life Cycle Management
Paper i proceeding
2013

Decision support system for Warfarin therapy management using Bayesian networks

Barbaros Yet, Kaveh Bastani, Hendry Raharjo et al
Decision Support Systems. Vol. 55 (2), p. 488-498
Artikel i vetenskaplig tidskrift
2013

Training of healthcare professionals in quality improvement

Kristian Siverbo, Henrik Eriksson, Hendry Raharjo et al
Proceedings of the 16th QMOD-ICQSS conference. pp. 123-135.
Paper i proceeding
2013

A framework for developing and assessing eco-innovations

Steven Sarasini, Ida Gremyr, Jutta Hildenbrand et al
, 20th International Annual EurOMA Conference
Paper i proceeding
2013

Quality Function Deployment in Healthcare: A literature review and case study

Ida Gremyr, Hendry Raharjo
International Journal of Health Care Quality Assurance. Vol. 26 (2), p. 135-146
Artikel i vetenskaplig tidskrift
2013

On Normalizing the Relationship Matrix in Quality Function Deployment

Hendry Raharjo
International Journal of Quality and Reliability Management. Vol. 30 (6), p. 647-661
Artikel i vetenskaplig tidskrift
2012

Quality Function Deployment for Innovative Products: Incorporating Market Dynamics

Hendry Raharjo, Kah-Hin Chai, Min Xie et al
IEEE: Advances Technology and Innovation Management (Vol. I)
Kapitel i bok
2012

Application of Exploratory Data Analysis in Healthcare: the case of warfarin initiation phase in a Swedish hospital

Hendry Raharjo, Baris Tekin, Jingren Chang
Proceedings of IEEE International Conference on Industrial Engineering and Engineering Management 2012, Hong Kong, December 10-13, 2012
Paper i proceeding
2012

Robust Design Methodology for Sustainability

Ida Gremyr, Vanajah Siva Subramaniam, Hendry Raharjo et al
IIE Asia 2012, June 28-30, Singapore
Paper i proceeding
2011

Process Capability Analysis for Non-normal Distribution with Lower Specification Limit

Duygu Korkusuz, Hendry Raharjo, Bo Bergman
IEEE International Conference on Industrial Engineering and Engineering Management, p. 1466-1470
Paper i proceeding
2011

RDM at the Back-end of Product Development Process

Vanajah Siva Subramaniam, Hendry Raharjo, Bolennarth Svensson et al
QMOD 29-31st Aug 2011 San Sebastian, Spain
Paper i proceeding
2011

A systematic methodology to deal with the dynamics of customer needs in Quality Function Deployment

Hendry Raharjo, Min Xie, Aarnout Brombacher
Expert Systems with Applications. Vol. 38 (4), p. 3653-3662
Artikel i vetenskaplig tidskrift
2010

On integrating Kano's model dynamics into QFD for multiple product design

Hendry Raharjo, Aarnout Brombacher, Thong-Ngee Goh et al
Quality and Reliability Engineering International. Vol. 26 (4), p. 351-363
Artikel i vetenskaplig tidskrift
2010

Dynamic Benchmarking Methodology for QFD

Hendry Raharjo, Kah-Hin Chai, Min Xie et al
Benchmarking. Vol. 17 (1), p. 27-43
Artikel i vetenskaplig tidskrift
2009

Potentials and antecedents of using QFD in healthcare: the case of Swedish hospital

Ida Gremyr, Hendry Raharjo
ENBIS conference
Paper i proceeding
2009

Some Issues on Quality Function Deployment for Innovative Products

Hendry Raharjo, Kah-Hin Chai, Min Xie et al
Proceedings of the Sixth International Symposium on Management of Technology, Hangzhou, China, October, 23-25, 2009, p. 171-175
Paper i proceeding
2008

Dynamic Benchmarking Methodology for QFD

Hendry Raharjo, Aarnout Brombacher, Kah-Hin Chai et al
2008 IEEE International Conference on Industrial Engineering and Engineering Management, IEEM 2008; Singapore; Singapore; 8 December 2008 through 11 December 2008, p. 224-228
Paper i proceeding

Spara referenser

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Visar 2 forskningsprojekt

2016–2019

Management Index. Att mäta kvalitetsmognad

Henrik Eriksson Service Management and Logistics
Hendry Raharjo Service Management and Logistics
Institutet för kvalitetsutveckling (SIQ)

2014–2014

Användbara data

Ida Gremyr Industriell kvalitetsutveckling
Hendry Raharjo Industriell kvalitetsutveckling
Bo Bergman Industriell kvalitetsutveckling
SKL

Det kan finnas fler projekt där Hendry Raharjo medverkar, men du måste vara inloggad som anställd på Chalmers för att kunna se dem.