In search of member needs in coworking spaces

Journal article, 2023

Coworking spaces represent a new trend for future workplaces. As more building owners are interested in running coworking space businesses, it becomes important to understand both why a potential member chooses one space over another and how to keep existing members at a coworking site. A sound understanding of member needs can make a difference. Unfortunately, very few studies have been conducted as to understanding a member’s basic needs in coworking spaces. In this paper, we aim to identify member’s needs in three coworking spaces in Sweden. Participant observations, immersion, and interviews were used for data collection. The member needs are categorized and structured through the lens of self-determination theory. In total, we uncovered, formulated, and categorized 21 member needs. We found that the fulfillment of one need may lead to the inhibition of another, thus creating tensions between and within coworking members. This research contributes to the literature by addressing the importance and definition of member needs for coworking as well as the created tensions related to these needs, which have been lacking in coworking studies.