A pull approach to performance measurement systems design
Paper in proceedings, 2019

The literature covering the design of performance measurement systems (PMS) is extensive. Empirically based cases showing how to identify and present the information to support decision-making in the best way is however not as commonly described. The purpose of this article is therefore to close this gap and to propose a novel methodology, the Pull approach, for designing performance measurements. It will provide a description of the Pull approach, position it into context in the literature and exemplify how the methodology could be used by presenting industrial case studies.

performance management

Operations strategy

KPI

Author

Anna Ericson Öberg

Volvo Group

Peter Almström

Chalmers, Technology Management and Economics, Supply and Operations Management

Anna Landström

Chalmers, Technology Management and Economics, Supply and Operations Management

EUROMA 2019

EUROMA 2019
Helsinki, Finland,

SMART PM - Sustainable Manufacturing by Automated Real-Time Performance Management

VINNOVA, 2018-04-20 -- 2020-12-20.

Subject Categories

Production Engineering, Human Work Science and Ergonomics

Areas of Advance

Production

More information

Latest update

6/12/2020