Servitization and logistics: Building a service-based typology

Paper in proceedings, 2019

Considering the challenges LSPs are facing, the state of logistics services in the mainstream service literature, its fragmented nature, and provider-centric service classifications in the logistics literature, the purpose is to develop a new classification of logistics services in order to understand their evolution in relation to servitization that takes place in the customer’s supply chain. The study uses generic service frameworks and servitization criteria to illustrate how logistics service providers move towards advanced services.