Designing visual management in manufacturing from a user perspective
Paper in proceeding, 2019
Many organisations use daily meetings, whiteboards and an information system for employee intra-communication. While Operation Management research is often management centred, Human Centred Design, instead, takes a user’s perspective. This research aims to reflect upon and describe a method, applied in practice in a double case study within manufacturing, on how to (re-)design meetings and visual management boards, and what type of information and key performance indicators are most relevant for the personnel. The paper proposes a lean Kata-improvement inspired design method, which takes the personnel’s perspective on design of daily visual management.
Performance measurment
Daily meetings
Daily visual management
Visualisation
Author
Martin Kurdve
Chalmers, Technology Management and Economics, Supply and Operations Management
RISE Research Institutes of Sweden
Ulrika Ny Harlin
RISE Research Institutes of Sweden
Malin Hallin
RISE Research Institutes of Sweden
Carina Söderlund
Mälardalens högskola
M. Berglund
Linköping University
Ulrika Florin
Mälardalens högskola
Anna Landström
Chalmers, Technology Management and Economics, Supply and Operations Management
Procedia CIRP
22128271 (eISSN)
Vol. 84 886-891
29th CIRP Design Conference, CIRP Design 2019
Povoa de Varzim, Portugal,
Povoa de Varzim, Portugal,
Subject Categories
Design
Human Computer Interaction
Information Systemes, Social aspects
DOI
10.1016/j.procir.2019.04.310