Passenger Information Design: A Systems Approach
Other conference contribution, 1996

The paper describes the results of and experiences from the project "Passenger Information - Needs and Requirements", part of the R&D program GoTIC (Gothenburg Traffic Information Centre). One conclusion is that a passenger information system needs to be based on three basic functions: A communicative function (to help passengers recognise different information artefacts in the system), a pedagogical function (to enable passengers to quickly learn and be acquanted with the information system), and an operational function (to reduce uncertainty felt by passengers when faced with situations involving a choice). The purpose of information is reduction of uncertainty. By focusing on information as reduction of uncertainty, the individual passenger (user of information) and his/her conscious and unconscious questions provide the basis for the design of the information system.

passenger information

public transport

information system

Author

Marianne Karlsson

Chalmers, Product and Production Development, Design and Human Factors

Li A B E Wikström

Chalmers, Product and Production Development, Design and Human Factors

UITP conference "What can Technology do for Passenger Information - and what has already been done?"
Göteborg, Sweden,

Subject Categories

Other Engineering and Technologies

More information

Latest update

9/11/2020