Dealing with resistance to the use of Industry 4.0 technologies in production disturbance management

Journal article, 2021

Purpose: Resistance is expected to emerge with the implementation and use of new technologies in production systems. This work focuses on identifying sources of resistance to the use of Industry 4.0 technologies when managing production disturbances and suitable managerial approaches to deal with them. Design/methodology/approach: A qualitative approach was chosen in this research. The authors conducted a literature review and a series of interviews. Thirty-one papers from the literature review were analysed, and 16 people from five different companies were interviewed. Findings: The authors identified five different sources of resistance and three managerial approaches to dealing with them. The sources of resistance were based on (1) feelings of over-supervision, (2) unclear values, (3) feelings of inadequacy, (4) concerns about loss of power and jobs and (5) work overload. The three approaches to dealing with resistance are (1) communication, (2) participation and (3) training. Originality/value: This work identifies the sources and strategies to deal with resistance to the use of Industry 4.0 technologies in the management of production disturbances. The managerial literature in this area is limited, and to the authors's knowledge, the specific sources for resistance and strategies to deal with that in this topic have not been systematically investigated before.